Terms of service

Effective Date: July 1, 2026
Last Updated: July 12, 2026

Welcome to Merrlane.

These Terms of Service (“Terms”) govern your access to and use of Merrlane.com, including your use of the website, purchase of products, creation of an account, and interaction with related customer services.

In these Terms, “Merrlane,” “we,” “us,” and “our” refer to Chengdu Shangkai Tuoyang Internet Technology Co., Ltd., the legal operator of Merrlane.com.

By accessing or using this website, you agree to these Terms. If you do not agree, please discontinue use of the website.

Nothing in these Terms limits any consumer right that cannot lawfully be waived.

Eligibility

By using Merrlane.com, you represent that:

You have reached the age of majority in your state, province, country, or place of residence.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

You may not use the website to:

Engage in fraudulent, deceptive, abusive, or unlawful activity.
Upload, distribute, or transmit malware or harmful code.
Violate the intellectual property or privacy rights of others.
Interfere with website security or functionality.
Attempt to gain unauthorized access to accounts, systems, or data.
Scrape, copy, or commercially exploit website content without authorization.
Use automated systems in a way that imposes an unreasonable burden on the website.
Submit false payment, billing, delivery, or identity information.

Products and Product Information

We make reasonable efforts to display product descriptions, photographs, finishes, specifications, materials, dimensions, availability, and prices accurately.

However, customers should understand that:

Colors may appear different depending on lighting, screen settings, browser settings, and device displays.
Natural materials may have variations in color, grain, pattern, texture, veining, glaze, tone, or finish.
Hand-finished or artisan-produced items may have minor variations between units.
Product dimensions may vary slightly within reasonable manufacturing tolerances.
Decorative finishes and materials may age or change naturally over time.
Product packaging may be updated without materially changing the product.

Natural variations that are consistent with the disclosed material and manufacturing process are not ordinarily considered defects.

This provision does not limit claims involving confirmed manufacturing defects, substantial undisclosed differences, incorrect products, or shipping damage.

Customers should review product dimensions, materials, care instructions, delivery terms, and other product-page information before ordering.

Product Availability

Product availability may change due to inventory movement, supplier availability, quality-control issues, damaged inventory, or order volume.

Adding an item to a shopping cart does not reserve inventory.

If an ordered product becomes unavailable after the order is placed, Merrlane will notify the customer promptly.

Where a suitable alternative is available, Merrlane may offer the customer the option to:

Accept a comparable replacement.
Wait for replenishment when a reasonable estimate is available.
Remove the unavailable item from the order.
Cancel the affected item or order for a full refund.

The customer is not required to accept a replacement product.

If the customer declines the replacement, if no suitable replacement is available, or if Merrlane cannot fulfill the order within a reasonable period, Merrlane will cancel the affected item and issue a full refund to the original payment method.

Pricing

Unless otherwise stated, prices on Merrlane.com are displayed in U.S. Dollars.

Applicable sales tax is calculated during checkout based on the shipping destination and applicable tax requirements.

Any required product charges, standard shipping charges, and other applicable charges will be disclosed before the customer submits payment.

Merrlane will not add undisclosed non-government charges after an order has been confirmed.

Prices and promotions may change before an order is submitted. A price change does not affect an order that has already been validly accepted, except where a clear and material pricing error occurred.

Pricing and Product Errors

Although we review our website regularly, rare pricing, description, inventory, promotional, or technical errors may occur.

Examples may include:

An accidental decimal-point error.
A product displayed at a clearly incorrect price.
A discount being applied contrary to its disclosed terms.
A product being shown as available when inventory is unavailable.
Incorrect product specifications caused by a technical issue.

If a material error affects an order, Merrlane will contact the customer as soon as reasonably possible.

Depending on the circumstances, Merrlane may:

Honor the order as submitted.
Correct the information and ask whether the customer wishes to proceed.
Offer a comparable alternative for the customer’s approval.
Cancel the affected product or order and issue a full refund.

Customers are never required to accept a corrected price or substitute product.

If an affected order is canceled, the full amount collected for the canceled product, including any applicable tax and shipping charge attributable to it, will be refunded to the original payment method.

Merrlane will not charge an order-cancellation fee when an order is canceled because of Merrlane’s pricing, inventory, product-information, or technical error.

Billing Information

Customers agree to provide current, complete, and accurate:

Billing information.
Shipping information.
Email address.
Telephone number.
Payment details.
Other information reasonably necessary to process and deliver the order.

Merrlane may contact a customer when information must be verified before fulfillment.

Failure to provide reasonably requested verification may result in processing delays or cancellation and a full refund.

Order Submission and Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms and the policies displayed on Merrlane.com.

An automated order acknowledgment or payment authorization confirms that the order was received. It does not necessarily mean that final fulfillment review has been completed.

An order is accepted when Merrlane confirms that it can fulfill the order and begins fulfillment or sends a shipment confirmation, whichever occurs first.

Merrlane may place an order on hold or decline it for legitimate reasons, including:

Suspected fraud or unauthorized payment activity.
Failed payment authorization.
Material pricing or product-information errors.
Inventory unavailability.
Unsupported delivery destinations.
Incomplete billing or shipping information.
Inability to verify required order details.
Abnormally large quantities suggesting unauthorized resale.
Legal, regulatory, sanctions, or carrier restrictions.
A technical failure preventing proper order fulfillment.

Merrlane will not decline or cancel orders arbitrarily or for unlawful discriminatory reasons.

If Merrlane cannot accept or fulfill a paid order, we will notify the customer and issue a full refund for the affected order or item.

Fraud Prevention and Verification

To protect customers and prevent unauthorized transactions, Merrlane or its payment providers may conduct fraud screening or request reasonable verification.

Verification may include confirming:

Billing information.
Shipping information.
Identity or payment authorization.
The relationship between the purchaser and cardholder.
Unusual purchase activity.

Merrlane will request only information reasonably necessary for verification.

An order may be canceled and fully refunded if:

Payment authorization cannot be confirmed.
The requested verification is not provided within a reasonable period.
Fraudulent or unauthorized activity is reasonably suspected.
A payment provider declines or reverses authorization.

Payments

Payments are processed through authorized third-party payment providers.

Merrlane does not directly store complete payment card numbers on its own servers.

By submitting an order, you authorize Merrlane and its payment providers to charge the selected payment method for:

Product prices.
Applicable taxes.
Disclosed shipping charges.
Optional delivery services selected by the customer.
Other charges clearly displayed and accepted before purchase.

If a payment authorization is reversed, declined, disputed, or determined to be unauthorized, Merrlane may pause fulfillment until the issue is resolved.

Shipping and Delivery

Shipping destinations, shipping charges, processing times, transit estimates, delivery services, tracking, freight requirements, and delivery responsibilities are governed by the Merrlane Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed delivery dates unless Merrlane expressly provides a written delivery guarantee.

Customers are responsible for:

Providing a complete and accurate delivery address.
Providing a valid email address and telephone number.
Reviewing product dimensions before purchase.
Confirming that the delivery location is accessible.
Confirming that the product fits through doors, hallways, stairways, elevators, and other access points.
Responding to carrier communications and appointment requests.
Arranging for an authorized adult to receive the delivery when required.
Inspecting deliveries promptly.

Merrlane will assist with documented carrier delays, lost shipments, shipping damage, and delivery errors according to the Shipping Policy and Return and Refund Policy.

Delivery Delays

Merrlane is not responsible for delays caused solely by circumstances outside its reasonable control, including:

Severe weather.
Natural disasters.
Carrier interruptions.
Port or customs delays.
Public emergencies.
Labor disruptions.
Remote-area restrictions.
Incorrect customer-provided information.
Missed customer delivery appointments.
Building or community access restrictions.

This provision does not relieve Merrlane of its obligation to provide reasonable customer support, assist with shipment investigations, or issue an appropriate resolution when a shipment is confirmed lost or cannot be fulfilled.

Returns, Refunds, and Cancellations

Returns, refunds, order cancellations, refused deliveries, damaged-product reports, replacement requests, and refund timelines are governed by the Merrlane Return and Refund Policy.

Most eligible products may be returned within 30 days after confirmed delivery, subject to the conditions stated in that policy.

Customers should review the Return and Refund Policy before ordering.

Return authorization and routing instructions may be required to ensure that the package is sent to the appropriate receiving facility and associated with the correct order.

The return authorization process will not be used to prevent an otherwise eligible customer from exercising the return rights stated in the Return and Refund Policy.

Order Cancellations

Customers may request a full cancellation within 48 hours after purchase, provided the order has not entered shipment preparation or been dispatched.

Cancellation requests are not confirmed until Merrlane sends written confirmation.

If the order has already shipped, it cannot be canceled. An eligible return may be requested after delivery under the Return and Refund Policy.

Merrlane may cancel an order when it cannot reasonably be fulfilled because of:

Verified inventory unavailability.
A material pricing or technical error.
Payment failure or inability to verify authorization.
An unsupported delivery destination.
Fraud or unlawful activity.
Legal or carrier restrictions.
Another genuine fulfillment failure.

When possible, Merrlane will contact the customer before cancellation and may offer a reasonable alternative.

The customer is not required to accept an alternative.

If Merrlane cancels a paid order, the customer will receive a full refund for the canceled item or order to the original payment method. No cancellation fee will be charged.

User Accounts

Customers may be able to create an account on Merrlane.com.

Account holders are responsible for:

Maintaining the confidentiality of their password.
Providing accurate account information.
Limiting access to their device and account.
Notifying Merrlane promptly of suspected unauthorized access.

Merrlane may require a password reset, suspend account access, or take other reasonable security measures if unauthorized activity is suspected.

Merrlane is not responsible for losses caused by a customer knowingly sharing login credentials or failing to take reasonable steps to protect the account.

This provision does not limit Merrlane’s responsibility for security incidents caused by Merrlane’s own failure to use reasonable safeguards.

Reviews and User-Submitted Content

If Merrlane allows customers to submit reviews, photographs, comments, questions, or other content, the customer represents that:

The content is truthful and based on a genuine experience.
The customer owns the content or has permission to submit it.
The content does not infringe third-party rights.
The content is not unlawful, threatening, deceptive, abusive, or defamatory.
The content does not contain malicious code or confidential third-party information.

By submitting content, the customer grants Merrlane a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use the content in connection with the website, customer service, and Merrlane marketing, subject to applicable privacy law.

Merrlane may remove content that violates these Terms, but will not manipulate reviews in a misleading manner or suppress reviews solely because they express a genuine negative opinion.

Intellectual Property

Website content, including text, logos, graphics, photographs, product descriptions, layouts, website design, videos, software, and other materials, is owned by Merrlane, licensed to Merrlane, or used with authorization.

Such content is protected by applicable copyright, trademark, and other intellectual property laws.

Customers may use the website for personal, non-commercial shopping purposes.

Without written authorization, customers may not:

Reproduce or redistribute website content for commercial use.
Remove copyright, trademark, or ownership notices.
Use Merrlane branding in a misleading manner.
Create derivative commercial materials from website content.
Use automated tools to collect content at scale.
Represent that Merrlane endorses another product, service, or business.

Nothing in these Terms transfers ownership of Merrlane intellectual property to the user.

Third-Party Services

Merrlane uses third-party providers to support ecommerce, payments, delivery, fulfillment, analytics, security, marketing, and customer service.

These providers may include:

Shopify.
Payment processors.
Shipping carriers.
Fulfillment and warehouse partners.
Fraud-prevention providers.
Analytics providers.
Email and marketing platforms.
Customer-support tools.
Cloud and technology providers.

Third-party services may be governed by their own terms and privacy policies.

Merrlane is not responsible for an independent third party’s separate website, content, or service. However, Merrlane remains responsible for its own obligations to customers and will not use this section to avoid responsibility for authorized providers acting on Merrlane’s behalf where applicable law provides otherwise.

Links to Third-Party Websites

Merrlane.com may contain links to websites operated independently by third parties.

A link does not necessarily mean Merrlane endorses the third party or its content.

Customers should review the terms, privacy policies, pricing, and security practices of third-party websites before using them.

Electronic Communications

By using Merrlane.com, submitting an order, creating an account, or contacting us electronically, you consent to receive transactional and service-related communications electronically.

These communications may include:

Order acknowledgments.
Payment confirmations.
Fraud-verification requests.
Shipping and delivery updates.
Customer-service responses.
Return instructions.
Security notices.
Policy or legal notices where permitted by law.

Electronic communications satisfy any legal requirement that a communication be in writing, where applicable law permits electronic delivery.

Marketing communications are governed separately by the Privacy Policy and applicable consent requirements. Customers may unsubscribe from promotional emails without affecting transactional communications.

Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers may have additional disclosed terms.

Unless otherwise stated, an offer may:

Apply only during a specified period.
Be limited to eligible products or customers.
Have minimum-purchase requirements.
Be limited to one use per customer or order.
Be unavailable for prior purchases.
Be incompatible with another promotion.
Have no cash value.

Merrlane will display material promotional conditions where customers can reasonably review them before purchase.

Merrlane may correct a promotion that was applied because of a genuine technical error or use outside its disclosed terms.

Before canceling an affected paid order, Merrlane will notify the customer and, where reasonably possible, offer the option to proceed at the correct disclosed price.

If the customer does not wish to proceed, the affected order will be canceled and fully refunded.

Website Availability

Merrlane aims to maintain accurate and reliable website operation, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of:

Maintenance.
Security updates.
Hosting failures.
Internet outages.
Third-party service interruptions.
Technical errors.
Events outside Merrlane’s reasonable control.

Merrlane may temporarily suspend website access when reasonably necessary for security, maintenance, or legal compliance.

Disclaimer

The website and its services are provided on an “as available” basis to the extent permitted by applicable law.

Merrlane does not disclaim warranties, guarantees, remedies, or consumer protections that cannot legally be excluded.

Product-specific warranties, when offered, will be described on the applicable product page or warranty policy.

Nothing in these Terms excludes responsibility for:

Fraud.
Intentional misconduct.
Gross negligence where liability cannot be excluded.
Personal injury caused by negligence where applicable law prohibits exclusion.
Failure to provide products as described.
Other liability that cannot legally be limited.

Proper Product Use

Customers are responsible for following applicable:

Product instructions.
Care guidance.
Assembly instructions.
Installation requirements.
Safety notices.
Weight or use limitations.

Products requiring electrical, plumbing, structural, wall-mounting, or other specialized installation should be installed by an appropriately qualified professional.

Merrlane is not responsible for damage caused solely by misuse, unauthorized modification, improper storage, or installation contrary to disclosed instructions.

This provision does not apply to a confirmed product defect or inaccurate instruction provided by Merrlane.

Limitation of Liability

To the maximum extent permitted by applicable law, Merrlane will not be liable for indirect, incidental, special, exemplary, or consequential loss arising solely from:

Misuse of the website.
Customer-caused product misuse.
Improper installation or unauthorized modification.
Incorrect information provided by the customer.
Third-party interruptions outside Merrlane’s reasonable control.
Delays caused by events outside Merrlane’s reasonable control.

Merrlane’s liability for a valid product or order claim will not be limited below any minimum amount or remedy required by applicable consumer law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Indemnification

To the extent permitted by law, you agree to indemnify Merrlane against third-party claims, losses, or reasonable expenses directly resulting from:

Your unlawful misuse of the website.
Your intentional violation of these Terms.
Your infringement of another person’s rights.
Fraudulent or malicious content submitted by you.

This obligation does not apply to claims caused by Merrlane’s own negligence, misconduct, product defect, breach of contract, or violation of law.

Privacy

Merrlane’s collection, use, disclosure, retention, and protection of personal information are described in the Merrlane Privacy Policy.

The Privacy Policy forms part of these Terms where applicable.

Suspension and Termination

Merrlane may suspend or terminate website or account access when it reasonably believes that:

These Terms have been materially violated.
Fraudulent or unlawful activity has occurred.
An account creates a security risk.
Suspension is required by law.
Action is necessary to protect customers, service providers, or Merrlane.

Where reasonably possible, Merrlane will provide notice before terminating a customer account.

Suspension or termination does not affect:

Orders already accepted, unless they are affected by fraud or legal restrictions.
Refund rights.
Privacy rights.
Obligations or rights that arose before termination.

Changes to These Terms

Merrlane may update these Terms to reflect changes in:

Legal requirements.
Website functionality.
Payment methods.
Business operations.
Products or services.
Related policies.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Material changes will apply prospectively unless applicable law requires otherwise.

Changes will not retroactively reduce rights relating to an order already placed unless the customer expressly agrees or the change is required by law.

Continued use of the website after revised Terms take effect constitutes acceptance of those revised Terms for future website use.

Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

An invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where permitted.

No Waiver

A delay or failure by Merrlane to enforce a provision of these Terms does not waive the right to enforce that provision later.

Any waiver must be clear and applies only to the specific circumstance for which it is given.

Assignment

Customers may not transfer their rights or obligations under these Terms without Merrlane’s written consent.

Merrlane may transfer its rights and obligations as part of a merger, restructuring, financing, sale of business assets, or transfer to a successor operator, provided that customer rights are not materially reduced and applicable law is followed.

Entire Agreement

These Terms, together with the policies incorporated into them, form the agreement between the customer and Merrlane concerning use of the website and purchases made through it.

The incorporated policies include:

Privacy Policy.
Shipping Policy.
Return and Refund Policy.
Payment Policy.
Any product-specific terms clearly disclosed before purchase.

If there is a conflict between these Terms and a product-specific term expressly accepted at checkout, the more specific disclosed term will apply to that product.

Governing Law

These Terms and transactions made through Merrlane.com are governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of any mandatory protection or remedy that cannot lawfully be waived under the laws of the consumer’s place of residence.

Nothing in these Terms requires a customer to waive a right to seek assistance from a consumer-protection authority, payment provider, court, or other body where such a right cannot legally be restricted.

Dispute Resolution

Customers should contact support@merrlane.com first so Merrlane has an opportunity to investigate and resolve the issue.

Merrlane will make reasonable efforts to respond to a written complaint within one business day and to work toward a practical resolution.

If a dispute cannot be resolved through customer support, either party may pursue available legal remedies in a court or other forum with lawful jurisdiction.

These Terms do not impose mandatory arbitration and do not prevent a consumer from using a legally available small-claims, regulatory, payment-dispute, or consumer-protection process.

Business Information

Store Name: Merrlane

Legal Business Name:
Chengdu Shangkai Tuoyang Internet Technology Co., Ltd.

Registered Business Address:
No. 436 Lingke Road
Jinjiang District
Chengdu, Sichuan
China

U.S. Fulfillment Partner

Selected orders may be stored or fulfilled through Merrlane’s third-party U.S. warehouse partner located at:

8 Industrial Dr
Hudson, NH 03051
United States

This facility is used for storage, logistics, fulfillment, and authorized return coordination.

It is not Merrlane’s:

Registered business address.
Corporate headquarters.
Customer service office.
Public showroom.
Walk-in retail location.

This facility is not the default return address for every order.

Products should be returned only to the location identified in the approved return instructions for the applicable order. This routing requirement helps ensure that the package is accepted, identified, inspected, and refunded correctly.

Contact Information

Questions about these Terms, orders, products, delivery, returns, or customer service may be directed to:

Merrlane Customer Support

Email: support@merrlane.com

Registered Business Address:
No. 436 Lingke Road
Jinjiang District
Chengdu, Sichuan
China

Customer Service Hours

Monday–Friday
9:00 AM–6:00 PM Pacific Time
Pacific Time includes applicable daylight-saving adjustments.

Response Time

We typically respond within one business day, excluding weekends and applicable public holidays.

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