Legal notice

Effective Date: July 1, 2026
Last Updated: July 12, 2026

Merrlane.com is operated by Chengdu Shangkai Tuoyang Internet Technology Co., Ltd.

This Legal Notice provides information about the operator of Merrlane.com, the nature of our business, website content, product information, intellectual property, fulfillment operations, and applicable legal terms.

About Merrlane

Merrlane is an online retailer offering home décor, tabletop accents, decorative accessories, furniture, and everyday living products to customers within the contiguous United States.

Merrlane operates through its ecommerce website and does not maintain a public showroom, walk-in retail store, or customer-accessible warehouse location.

Customers may browse products, place orders, review policies, and contact customer support through Merrlane.com.

Business Information

Store Name:
Merrlane

Legal Business Name:
Chengdu Shangkai Tuoyang Internet Technology Co., Ltd.

Registered Business Address:
No. 436 Lingke Road
Jinjiang District
Chengdu, Sichuan
China

Customer Support Email:
support@merrlane.com

The registered business address above is the official address of the legal entity operating Merrlane.com.

U.S. Fulfillment Partner

Selected Merrlane orders may be stored, prepared, or fulfilled through our third-party U.S. warehouse partner located at:

8 Industrial Dr
Hudson, NH 03051
United States

This facility supports certain storage, logistics, fulfillment, and authorized return-coordination activities.

It is not Merrlane’s:

Registered business address
Corporate headquarters
Customer service office
Public showroom
Walk-in retail location

Some approved returns may be directed to this facility. However, the appropriate return destination may vary depending on the product, original fulfillment route, carrier requirements, warehouse capacity, and reason for return.

Customers should follow the return address and instructions provided for their individual order under the Merrlane Return and Refund Policy.

This routing process helps ensure that returned products are accepted, identified, inspected, and associated with the correct order.

Customer Service Hours

Merrlane Customer Support is generally available during the following hours:

Monday–Friday
9:00 AM–6:00 PM Pacific Time

Pacific Time includes applicable daylight-saving adjustments.

We typically respond within one business day, excluding weekends and applicable public holidays.

Response times may be longer during unusually high inquiry volumes, carrier disruptions, or public holidays, but Merrlane will make reasonable efforts to respond promptly.

Website Information

Merrlane makes reasonable efforts to keep the information on Merrlane.com accurate, complete, and current.

However, occasional errors may occur in relation to:

Product descriptions
Prices
Dimensions
Materials
Finishes
Inventory availability
Delivery estimates
Promotional information
Website functionality
Technical data

If a material error affects an order after purchase, Merrlane will contact the customer as soon as reasonably possible.

Depending on the circumstances, Merrlane may:

Correct the information and ask whether the customer wishes to proceed
Offer a comparable alternative
Remove the affected product from the order
Cancel the affected item and issue a full refund

Customers are not required to accept corrected terms, a different product, or a higher price after placing an order.

If an affected paid order is canceled because of a Merrlane pricing, inventory, product-information, or technical error, the applicable amount will be refunded to the original payment method without a cancellation fee.

Product Information

We make reasonable efforts to display product descriptions, photographs, materials, finishes, colors, dimensions, and specifications accurately.

Actual product appearance may vary slightly because of:

Screen or device settings
Lighting conditions
Photography
Natural material characteristics
Manufacturing tolerances
Hand-applied or hand-finished processes
Variations between production batches

Natural materials may include differences in:

Grain
Veining
Pattern
Texture
Glaze
Color
Tone
Finish

Reasonable natural or manufacturing variations that are consistent with the product description are not ordinarily considered defects.

This provision does not limit claims involving:

A confirmed manufacturing defect
Material damage
A substantially incorrect product
Missing components
A product that materially differs from its description
Shipping damage

Customers should review product measurements and specifications carefully before placing an order.

Intellectual Property

Unless otherwise stated, the content made available on Merrlane.com is owned by, licensed to, or lawfully used by Merrlane or its operator.

Protected content may include:

Text
Product descriptions
Product photographs
Graphics
Logos
Branding
Videos
Page layouts
Website design elements
Software
Promotional materials

This content is protected by applicable copyright, trademark, and other intellectual property laws.

Customers may view and use website content for personal, non-commercial shopping purposes.

Without prior written permission, website content may not be:

Reproduced
Republished
Distributed
Sold
Commercially displayed
Materially modified
Used to misrepresent an association with Merrlane
Used for unauthorized commercial purposes

Nothing on Merrlane.com transfers ownership of Merrlane intellectual property to a website user.

Third-Party Intellectual Property

Certain names, logos, payment marks, platform names, product references, or other materials appearing on Merrlane.com may belong to third parties.

Their appearance does not transfer ownership to Merrlane and does not necessarily indicate sponsorship, endorsement, or affiliation except where expressly stated.

If you believe content on Merrlane.com infringes your intellectual property rights, contact support@merrlane.com and provide:

Your full name and contact information
Identification of the protected work
Identification of the disputed content
The location of the disputed content on the website
A description of your ownership or authorization
Supporting documentation where available
A statement that the report is submitted in good faith

Merrlane will review reasonably complete notices and take appropriate action where required.

Shipping, Returns, and Refunds

Shipping, delivery estimates, tracking, delivery responsibilities, returns, refunds, cancellations, damaged-item reports, and replacement requests are governed by the policies published on Merrlane.com.

Customers should review the following policies before placing an order:

Shipping Policy
Return and Refund Policy
Payment Policy
Terms of Service
Privacy Policy

Most eligible products may be returned within 30 days after confirmed delivery, subject to the conditions stated in the Return and Refund Policy.

Return destinations may vary by order. Customers should use the return location provided in the applicable return instructions rather than assuming that the original shipping location is the correct return destination.

External Links

Merrlane.com may contain links to websites, platforms, payment services, carrier websites, or other resources operated by third parties.

Third-party links may be provided for convenience, order tracking, payments, customer information, or reference purposes.

Merrlane does not control independently operated third-party websites and is not responsible for their:

Content
Availability
Security
Privacy practices
Terms
Prices
Products
Services

A link to a third-party website does not necessarily constitute Merrlane’s endorsement of the third party or its content.

Customers should review the terms and privacy notices of third-party services before using them.

No Public Showroom

Merrlane currently operates as an online retailer.

We do not operate a public showroom, walk-in store, customer-service counter, or facility where customers may visit without a confirmed written appointment.

The U.S. fulfillment facility is not available for:

Product viewing
In-person shopping
Customer pickups unless expressly arranged
Walk-in returns
In-person customer service

The absence of a public showroom does not affect customers’ rights under Merrlane’s published shipping, return, refund, payment, or privacy policies.

Website Availability

Merrlane makes reasonable efforts to maintain website availability and functionality.

However, access may occasionally be interrupted because of:

Scheduled maintenance
Security updates
Hosting interruptions
Internet outages
Third-party service failures
Technical errors
Events outside Merrlane’s reasonable control

Merrlane may temporarily restrict access where reasonably necessary to protect website security, users, service providers, or legal interests.

Disclaimer

The information on Merrlane.com is provided for general product, shopping, service, and policy purposes.

To the extent permitted by applicable law, Merrlane does not guarantee that the website will always be uninterrupted or free from every technical error.

Nothing in this Legal Notice excludes or limits:

Mandatory consumer rights
Liability for fraud or intentional misconduct
Responsibility for confirmed product defects
Responsibility for shipping or fulfillment errors
Any liability that cannot legally be excluded

Policy Consistency

This Legal Notice should be read together with Merrlane’s other published policies.

If there is a conflict between this Legal Notice and a more specific policy concerning a transaction, the more specific policy will apply to that issue, subject to applicable mandatory consumer rights.

For example:

Shipping matters are governed primarily by the Shipping Policy.
Returns and refunds are governed primarily by the Return and Refund Policy.
Payments are governed primarily by the Payment Policy.
Personal information is governed primarily by the Privacy Policy.
Website and purchase terms are governed primarily by the Terms of Service.

Changes to This Legal Notice

Merrlane may update this Legal Notice to reflect changes in:

Business operations
Website functionality
Fulfillment arrangements
Contact information
Legal requirements
Published policies

The revised version will be posted on this page with an updated “Last Updated” date.

Material changes will generally apply prospectively unless applicable law requires otherwise.

Governing Law

This Legal Notice is governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of any mandatory protection, right, or remedy that cannot lawfully be waived under the laws of the consumer’s place of residence.

Nothing in this Legal Notice limits a consumer’s right to seek assistance from an applicable: