Shipping policy

Effective Date: July 1, 2026
Last Updated: July 12, 2026

At Merrlane, we are committed to providing customers with clear and reliable information about order processing, shipping costs, delivery times, tracking, and delivery responsibilities.

This Shipping Policy applies to purchases made through Merrlane.com.

Shipping Coverage

Merrlane currently ships to eligible residential and commercial addresses within the contiguous United States.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
Other U.S. territories
APO, FPO, or DPO military addresses
P.O. Boxes

Orders placed for an unsupported destination may be canceled and fully refunded to the original payment method.

Shipping Cost

Merrlane provides free standard shipping on eligible orders delivered within the contiguous United States.

Free standard shipping means the customer will not be charged a separate standard shipping fee at checkout unless a different optional delivery service has been clearly selected by the customer.

Applicable sales tax is calculated at checkout based on the delivery destination and applicable tax requirements.

For eligible orders delivered within the contiguous United States, the amount displayed during checkout includes all applicable import duties and customs clearance charges handled by Merrlane or its logistics providers.

Customers will not be required to pay additional import duties or customs clearance fees to the carrier when the order is delivered.

Optional services requested by the customer, such as expedited delivery, white-glove delivery, special handling, storage, or redelivery, may involve additional charges. Any applicable optional service charge will be clearly disclosed and agreed to before the service is confirmed.

Order Processing

Orders are processed on business days, Monday through Friday, excluding applicable public holidays and carrier-observed holidays.

Order Cut-off Time: 14:00 (GMT-08:00), Monday through Friday.

The order cut-off time determines when processing may begin. It does not guarantee that an order will ship on the same day.

Processing time begins after:

The order has been successfully submitted
Payment has been authorized
Required order information has been received
Any necessary fraud or payment verification has been completed

Orders requiring address verification, customer confirmation, product customization, or additional delivery coordination may require additional processing time. When additional information is required, Merrlane will contact the customer using the contact information provided with the order.

Estimated Delivery Times

Delivery estimates include both order processing time and carrier transit time.

Product Category	Processing Time	Transit Time	Estimated Total Delivery Time
Home Décor & In-Stock Items	2–5 business days	5–10 business days	7–15 business days
Large Furniture & Specialty Items	10–15 business days	15–25 business days	25–40 business days

Processing time is the period required to review, prepare, package, and transfer an order to the carrier.

Transit time is the period between carrier pickup and delivery to the destination.

The estimated total delivery time begins on the first applicable business day after the order is successfully placed and payment is confirmed.

The delivery category displayed on the product page or order information determines which estimated delivery range applies.

Delivery Estimates

Delivery times are estimates rather than guaranteed appointment dates.

Delivery may be affected by circumstances including:

Severe weather
Natural disasters
Carrier service interruptions
Seasonal shipping volume
Public holidays
Remote or limited-access delivery locations
Incorrect or incomplete address information
Missed delivery appointments
Building or community access restrictions
Freight terminal scheduling
Product inspection or handling requirements
Other circumstances outside Merrlane’s reasonable control

A delay caused solely by a carrier or an event outside Merrlane’s reasonable control does not automatically mean the shipment is lost.

Merrlane will assist customers in obtaining available tracking and carrier information when a material delay occurs.

Shipping Methods

The shipping method used depends on the product’s size, weight, material, destination, and handling requirements.

Small and standard-size home décor products may be delivered by parcel carriers.

Large furniture, oversized décor, fragile products, or specialty items may be delivered through freight or specialized delivery carriers.

The carrier may contact the customer before delivery when an appointment, signature, access confirmation, or delivery coordination is required.

Standard Delivery

Unless otherwise stated on the product page or selected during checkout, free standard delivery is limited to the service provided by the assigned carrier.

For large or oversized products, standard delivery may be made to an accessible curbside, driveway, loading area, building entrance, or another location that the delivery vehicle can safely reach.

Standard delivery does not include:

Inside delivery
Room-of-choice placement
Unpacking
Assembly
Installation
Wall mounting
Electrical installation
Removal of existing furniture
Removal of packaging materials

Any upgraded delivery service must be separately confirmed before delivery.

Delivery Access

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for the ordered product and assigned delivery vehicle.

Before ordering large furniture or oversized products, customers should measure:

Exterior and interior doors
Hallways
Stairways
Elevators
Corners and turning areas
Ceiling height
Loading areas
The intended placement location

Customers should also disclose gated access, narrow roads, restricted vehicle access, limited parking, stairs, elevator requirements, building delivery rules, or other conditions that may affect delivery.

Merrlane is not responsible for an item being unable to enter a residence or fit in the intended space when the product dimensions were accurately disclosed before purchase.

Shipment Tracking

After an order has shipped, Merrlane will send a shipping confirmation email containing available tracking or delivery information.

Tracking information may require 24–48 hours to display movement after the carrier first receives or scans the shipment.

For freight or specialized delivery orders, tracking may not update in the same manner as a standard parcel shipment. The carrier may contact the customer directly to arrange the final delivery.

Customers should review their order confirmation and promptly contact support@merrlane.com if the email address or telephone number is incorrect.

Shipping Address

Customers are responsible for submitting a complete and accurate shipping address during checkout.

The shipping address should include, where applicable:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
Valid telephone number
Relevant delivery access information

To request an address correction, contact support@merrlane.com as soon as possible.

Merrlane will make reasonable efforts to assist, but an address change cannot be guaranteed after an order has entered processing, packaging, freight booking, or shipment preparation.

A change to the destination city, state, ZIP Code, or delivery region may be treated by the carrier as a shipment reroute and may involve an additional documented carrier fee.

Incorrect or Incomplete Addresses

When delivery is delayed, redirected, returned, or otherwise affected because the customer provided an incorrect or incomplete address, the customer is responsible for the actual documented costs resulting from the address error.

These costs may include:

Address-correction charges
Carrier rerouting charges
Return transportation
Redelivery
Reshipment
Storage
Appointment or rebooking fees

Merrlane does not add an undisclosed penalty or restocking fee for an address error.

Before any amount is deducted from a refund or collected for reshipment, Merrlane will provide the customer with information about the applicable documented carrier or fulfillment charge.

Delivery Appointments

Some freight and large-product deliveries require an appointment.

When an appointment is required, the carrier may contact the customer by telephone, text message, or email.

The customer is responsible for:

Providing accurate contact information
Responding to carrier communications
Selecting an available delivery appointment
Being present or arranging for an authorized adult to receive the order
Complying with building or community delivery requirements

Failure to respond to the carrier or attend a confirmed delivery appointment may result in documented redelivery, storage, rebooking, or return transportation charges.

Signature Requirements

A signature may be required for certain orders based on product value, size, carrier requirements, destination, or fraud-prevention procedures.

When a signature is required, the customer or another authorized adult must be available to accept the delivery.

The carrier’s delivery confirmation, signed receipt, delivery photograph, GPS record, or other proof of delivery may be used to verify delivery.

Delivery Inspection

Customers should inspect the order and its packaging promptly upon delivery.

For freight or oversized deliveries, customers should inspect the exterior packaging before signing the delivery receipt whenever the carrier allows.

If visible damage is present:

Photograph the exterior packaging
Photograph the damaged area
Note visible damage on the carrier’s delivery receipt when possible
Retain all packaging and protective materials
Contact Merrlane promptly

If an order arrives damaged, defective, incomplete, or different from the product ordered, contact support@merrlane.com within 48 hours after delivery whenever reasonably possible.

Please provide:

Order number
Description of the issue
Photographs of the complete product
Close-up photographs of the damage or defect
Photographs of the exterior packaging
Photographs of the internal protective materials
Photograph of the shipping label
Video evidence when reasonably necessary

The 48-hour period helps Merrlane document shipping damage and submit a timely claim to the carrier. Reporting after 48 hours does not automatically remove rights that cannot legally be waived, but delayed reporting may limit our ability to verify carrier-related damage.

After review, Merrlane may provide:

Replacement components
A replacement product
Repair assistance where available
Return instructions
A full or partial refund
Another appropriate resolution

For verified shipping damage, defects, missing components, or fulfillment errors, Merrlane will provide an appropriate resolution without charging the customer return transportation costs.

Lost Shipments

A shipment is not considered lost solely because tracking has not updated for a short period.

If tracking shows no movement for an unusually long period, or if the shipment has passed the maximum estimated delivery period, contact support@merrlane.com.

Merrlane may:

Contact the carrier
Request a shipment trace
Verify the delivery address
Request additional information
Wait for the carrier’s investigation
Provide updated delivery information

If the carrier confirms that a shipment is lost and the customer has not received it, Merrlane will provide an appropriate resolution, which may include a replacement or refund.

Merrlane will not require the customer to pay for a replacement shipment when the original shipment was confirmed lost through no fault of the customer.

Delivered but Not Received

If tracking shows that an order was delivered but the customer cannot locate it, the customer should:

Check the delivery area
Check with household members
Check with building management, reception, or security
Check with nearby neighbors when appropriate
Review carrier delivery photographs or notices
Contact the carrier
Contact Merrlane at support@merrlane.com

Merrlane will assist with available carrier information and may open an investigation.

A refund or replacement is not automatically issued while a carrier delivery investigation remains unresolved.

Refused Deliveries

Customers should not refuse delivery without first contacting Merrlane, except when the shipment has substantial visible damage or the carrier advises that refusal is appropriate.

If a customer refuses an otherwise correct and deliverable order without Merrlane’s authorization, the customer is responsible for the actual documented costs resulting from the refusal.

These costs may include:

Return transportation
Freight terminal handling
Storage
Redelivery
Reshipment
Rebooking charges

After the product is returned and inspected, any documented customer-responsible charge may be deducted from the approved refund.

This rule does not apply when delivery is refused because:

Merrlane shipped the wrong product
The shipment has substantial visible carrier damage
The carrier or Merrlane instructed the customer to refuse delivery
Another verified Merrlane or fulfillment error occurred

Merrlane does not charge a separate flat $10 return handling fee for refused or undeliverable shipments.

Missed or Unclaimed Deliveries

If delivery cannot be completed because the customer misses a scheduled appointment, does not respond to carrier communications, does not provide required access, or fails to collect an available shipment, the customer is responsible for the actual documented costs resulting from the failed delivery.

Merrlane will notify the customer of known carrier requirements and available next steps.

When redelivery is available, any applicable documented charge must be paid before a new appointment or shipment is arranged.

If the product is returned to a fulfillment facility and the customer requests a refund, the applicable documented return transportation or storage cost may be deducted after the product is received and inspected.

Order Changes and Cancellations

Orders may be canceled for a full refund within 48 hours after purchase, provided the order has not entered shipment preparation or been dispatched.

Contact support@merrlane.com as soon as possible to request cancellation.

An address change, product change, or cancellation is not confirmed until Merrlane provides written confirmation.

Once an order has shipped, it cannot be canceled. An eligible return may be requested after delivery under the Merrlane Return and Refund Policy.

U.S. Fulfillment Partner

Selected orders may be stored or fulfilled through Merrlane’s third-party U.S. warehouse partner located at:

8 Industrial Dr
Hudson, NH 03051
United States

This facility is used for storage, logistics, fulfillment, and authorized return coordination.

It is not Merrlane’s:

Registered business address
Corporate headquarters
Customer service office
Public showroom
Walk-in retail location

This facility is not the default return destination for every product.

Customers should follow the return instructions provided for their individual order. Packages sent to an incorrect warehouse may be delayed, refused, or difficult to associate with the customer’s order.