Payment Policy
At Merrlane, we are committed to providing a safe, convenient, and transparent payment experience. This policy explains how payments are processed, what payment methods we accept, and how billing-related matters are handled.
Accepted Payment Methods
Merrlane currently accepts a variety of secure payment options, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Google Pay
- Shop Pay
Additional payment methods may be offered based on your location and device at checkout.
All purchases are processed in U.S. Dollars (USD).
When Payment Is Charged
Orders are charged at the time the purchase is completed.
Once payment has been successfully processed, you will receive an order confirmation email containing a summary of your purchase.
If you do not receive an order confirmation shortly after checkout, please contact our support team for assistance.
Billing Information
Customers are responsible for providing accurate billing information when placing an order.
If there is an issue verifying payment details, we may contact you to confirm information before the order proceeds to fulfillment.
Failure to provide requested verification information within a reasonable timeframe may result in order cancellation and a full refund.
Secure Transactions
Protecting customer information is a priority at Merrlane.
Secure Checkout
All payment information submitted through our website is protected using industry-standard encryption technology.
Trusted Payment Partners
Payments are securely processed through established third-party payment providers available during checkout.
Card Information
Merrlane does not directly store complete credit card numbers or sensitive payment credentials on our servers.
Pricing & Taxes
All prices displayed on our website are listed in U.S. Dollars (USD).
Where required by law, applicable sales tax may be calculated and displayed during checkout based on the shipping destination.
The final amount shown before order confirmation represents the total amount authorized for payment.
Customers will not be charged additional import duties for orders delivered within the United States.
Order Verification
To help prevent unauthorized transactions and protect both customers and our business, certain orders may undergo additional review.
Examples may include:
- Billing and shipping information that do not match
- Unusually large orders
- Multiple failed payment attempts
- Orders identified by payment providers as requiring verification
If additional confirmation is needed, our customer support team may contact you before the order is released for shipment.
Cancellations & Refunds
Before Shipment
Orders may be canceled for a full refund before processing and shipment have begun.
After Shipment
Once an order has been dispatched, it can no longer be canceled directly. Please refer to our Returns & Refunds Policy for available options.
Refund Method
Approved refunds are issued to the original payment method used for the purchase whenever possible.
Refund processing times may vary depending on the financial institution or payment provider involved.
Questions About Billing?
If you have questions regarding payment, billing, refunds, or transaction security, please contact our customer support team.
Merrlane Customer Support
Email: support@merrlane.com
Business Hours:
Monday–Friday
9:00 AM – 6:00 PM PST
Response Time:
Within 1 Business Day
We appreciate your trust in Merrlane and are committed to making every transaction simple, secure, and reliable.