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Welcome to the Merrlane Help Center

We've compiled answers to common questions to help you quickly find the information you need.

Orders & Shipping

How long will it take to receive my order?

Delivery times depend on the product type and destination.

Estimated Timelines

Small Parcel Items

  • Processing: 2–7 Business Days

  • Transit: 5–10 Business Days

Large Furniture / Oversized Items

  • Processing: 5–12 Business Days

  • Transit: 2–6 Weeks

Delivery timelines are estimates and may vary depending on logistics conditions.

What is your order cut-off time?

Our daily order processing cut-off time is:

5:00 PM Pacific Time (PST/PDT), Monday–Friday

Orders placed before this time begin processing the same business day.

Orders placed after the cut-off time, weekends, or holidays begin processing the next business day.

Where do you ship from?

Merrlane works with fulfillment partners and warehouse facilities to ensure efficient delivery across the United States.

Orders may ship from the most suitable fulfillment location depending on product availability and delivery destination.

What if my order is delayed?

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • Carrier disruptions

  • Weather

  • Peak shipping periods

  • Delivery scheduling constraints

If your shipment appears delayed, please contact our support team and we will assist you.

Returns & Refunds

What is your return policy?

We accept return requests within 30 days of delivery.

To qualify:

  • Item must be unused

  • Item must be unassembled

  • Item must be in original packaging

  • Item must be in resalable condition

Please contact support before returning any item.

Who pays return shipping?

If the issue is due to:

  • Shipping damage

  • Manufacturing defects

  • Incorrect item sent

Merrlane covers return-related costs.

If the return is for personal preference, including:

  • Change of mind

  • Color preference

  • Style mismatch

  • Measurement mismatch

the customer is responsible for return shipping.

Can I cancel my order?

Orders may be canceled for a full refund before fulfillment or shipment begins.

Once an order has shipped, cancellation may no longer be possible.

In that case, the order may be handled under our standard return policy.

Is there a restocking fee?

If a returned item is received:

  • Used

  • Damaged

  • Incomplete

  • Without original packaging

a reasonable deduction may be applied to the refund based on the item's condition.

Payments & Security

Is my payment information secure?

Yes.

Merrlane uses secure SSL encryption and trusted payment providers to protect customer transactions.

We do not store full credit card details on our own servers.

Do you sell personal information?

No.

Merrlane does not sell personal information for monetary compensation.

Information is handled according to our Privacy Policy and may be shared only with trusted service providers necessary for order fulfillment, payment processing, fraud prevention, or website operations.

Taxes & Duties

Will sales tax be charged?

Yes.

Applicable sales tax is automatically calculated during checkout based on your delivery address and local regulations.

Will I pay import duties?

For orders delivered within the United States, customers are not charged import duties at delivery.

Product Questions

Will product colors look exactly the same in person?

We make every effort to display products accurately.

However, slight variations may occur due to:

  • Monitor settings

  • Lighting

  • Natural materials

  • Handcrafted finishes

This is normal for furniture, stone, wood, and decorative finishes.

Are dimensions exact?

Dimensions listed are approximate and may vary slightly due to manufacturing tolerances.

Please verify measurements carefully before ordering.

Need More Help?

If you couldn't find the answer you're looking for, our support team is happy to help.

Email: support@merrlane.com

Phone: +1 (866) 580-0095

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST/PDT

Response Time: Within 24 Business Hours